From time to time inflatables or other equipment may be damaged or picked up in otherwise unusable conditions causing the need to substitute your requested item. We will make every effort to contact you to allow you to make the second choice decision, but if you cannot be contacted we will make the decision for you. In the rare event that this occurs, we will discount the substituted item for the inconvenience. We will not be held responsible for this inconvenience in any other way. We reserve the right to refuse service at any event if, in our opinion, it would not be safe to set up or allow the use of our equipment.