We make every effort to set up for each and every rental reservation. However, the safety of our clients is our top priority. We sometimes cannot set up in inclement weather due to the chance of injury or electrocution and, in such cases, reserve the right to cancel your reservation. Inclement weather includes, but is not limited to lightning, rain, high winds, hail, snow, sleet, and ice. If the weather is cloudy but it is not raining hard, we will stay in contact with you prior to your scheduled time and give you the choice of whether or not you want to proceed with your event. We have a simple policy – if we load for your event –  we expect payment. If we don’t load up then we don’t expect payment (and any deposit will be refunded in full) as long as the decision is made before our staff has packed up for your event. Please bear in mind that decisions about whether we proceed need to be made to allow for the time that our store is open.  If we close Friday night at 10 PM and your event is in the morning and there is a 2 hour drive time then you need to let us know on Friday night before we close.  If the decision to cancel due to weather is made after our staff has packed for your set up we will not refund the deposit on the rented item and we will charge the delivery fee to cover their time and cost to get to you.